01
Get a quote
Browse our services and tell us what you need — type of job, property and timing. We come back with a clear, itemised quote, usually within one working day.
02
Share details
Confirm the scope, share access details and any photos that help. We agree the date and confirm everything in writing so there are no surprises.
03
We confirm & deploy
We assign a vetted pro, manage the visit end-to-end, and follow up to make sure you're happy. Every job is backed by our 15-day service guarantee.
What you can expect
The Chase & Tilbury promise.
One point of contact
Speak to a real person from quote to sign-off — no call-centre runaround.
Vetted professionals only
Every tradesperson is ID-checked, insured and reference-verified.
Transparent pricing
Itemised quotes, fixed where possible. No hidden fees or surprise extras.
Documented work
Photos, reports and certificates where relevant — useful for landlords and councils.
15-day guarantee
If anything isn't right, we put it right at no extra cost.
Emergency response
Urgent mould and leak issues responded to within 24–48 hours.
Typical timeline
From request to completion.
Day 0
Request received
We acknowledge and gather any missing details.
Day 1
Quote sent
Itemised quote in your inbox, usually within a working day.
Day 1–3
Date confirmed
Job assigned to a vetted pro, date agreed and confirmed.
Day 3+
Work delivered
Tradesperson on-site, work signed off, 15-day guarantee starts.
Timelines are typical for non-emergency work and may vary by scope, trade and parts availability.